Complaints

Most problems are solved fastest by our support team. Message us on WhatsApp at +263 77 000 0000 or email hello@orderdishi.com with your order number and what happened.

We will reply within 1 working day and aim to solve the problem within 5 working days.

If you are not happy with the answer, email hello@orderdishi.com with the subject “Formal complaint”. A manager who was not involved in your case will review it and send you a written decision within 10 working days.

If you are still unhappy after our final decision, you can contact:

• The Consumer Protection Commission, which handles consumer complaints under the Consumer Protection Act [Chapter 14:44].
• The Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), the Data Protection Authority, for complaints about how we handle your personal information.

• We treat every complaint fairly and keep a record of it.
• Making a complaint will never affect how we treat you or your future orders.
• If we got something wrong, we will say so and put it right, including a refund under our Refund Policy.
• We use complaints to improve the service for everyone.