Help centre
How can we help?
Quick answers to common questions. Cannot find yours? We are on WhatsApp.
Ordering
Where do you deliver?
We are starting in Harare, including Avondale, Borrowdale, the CBD, Mount Pleasant, Highlands, Belgravia, Greendale, Marlborough, Milton Park and Eastlea. More suburbs are added as riders join.
Is there a minimum order?
Each restaurant sets its own minimum, shown on its page and in your cart.
Can I order from two restaurants at once?
Not in one order, because each restaurant sends its own rider. Place a separate order for each.
Can I change my order after placing it?
Message us on WhatsApp straight away. If the restaurant has not started cooking, we can usually change it.
I have an allergy. What should I do?
Add a note to your order and message us before ordering so we can check with the restaurant. Restaurants cannot always guarantee food is free from an ingredient.
Delivery
How long will my food take?
Each restaurant shows an estimate, usually 20 to 50 minutes. Busy times and traffic can add a little more.
My rider cannot find my house
Add a landmark people know, such as a shop, school or the colour of your gate. Read our landmark guide.
Can I collect instead?
Yes. Choose Collection at checkout. There is no delivery fee, and the restaurant tells you when it is ready.
What if I miss the rider?
The rider will call and wait. If we cannot reach you after 10 minutes, the order may be cancelled.
Payments
How can I pay?
Cash on delivery in US dollars, or mobile money and cards through our secure payment provider.
Why is there a service fee?
It helps pay for support, secure payments and the technology that runs Dishi. It is always shown before you pay.
Is my payment safe?
Yes. We never see your PIN or full card number, and orders only go to the kitchen after payment is confirmed. See Funds protection.
Someone asked me for my PIN
Do not share it. We never ask for PINs, passwords or codes. Report it to us on WhatsApp.
Problems and refunds
Something is missing or wrong
Message us within 24 hours with your order number and a photo if you can. See the Refund Policy.
How long does a refund take?
Mobile money is usually back within 3 working days. Cards can take longer, depending on your bank.
I want to make a complaint
We are sorry. Follow our complaints process and we will respond within 1 working day.
Your account
How do I sign in?
Use your mobile number. We send a one-time code by SMS, so there is no password to remember. Sign in.
How do I delete my account?
See Data deletion. We confirm it is you, then delete your details within 30 days.
How do I stop offers by SMS?
Reply STOP to any offer message and we will stop sending them.